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CONTACT US |

MY WISHLIST |

SHIPPING & RETURNS |

MY ACCOUNT

MY WISHLIST |

SHIPPING & RETURNS |

MY ACCOUNT

MY WISHLIST |

MY ACCOUNT |

SHIPPING & RETURNS

SHIPPING

Please Note: Once an order has been dispatched, it is then handled by the postal service and is no longer within our control.

While we work to get your orders our promptly, we are not responsible for any delays that may occur within the postal network. This applies to Regular, Express, and International shipping services.

If you encounter any delivery issues, we’re happy to lodge an enquiry with the postal service on your behalf to investigate and assist where possible.

For Standard and Express Shipping orders within Australia, you may receive your order in multiple shipments – depending on order contents and packaging methods required.

Upon dispatching your order, you will receive a tracking number and shipment confirmation email.

We can ship to any country outside Australia.

Please Note: International deliveries are subject to duties and taxes. It is your (the customer) responsibility for all duty and tax charges incurred for International shipments, we are not responsible for these charges.

If these charges are imposed, and are not paid for, your parcel will be abandoned and any monies paid will not be compensated or reimbursed.

Orders typically take 1-3 business days to be processed and dispatched. Express orders and Click & Collect orders are prioritised.

This is a guideline only. Delays can occur.

During busy periods, your order may take up to 10 working days to be processed and shipped.

Some examples of our busy periods are: Leading up to/during the Australian Formula 1 Grand Prix, Bathurst 1000, MotoGP and Major Sale Dates such as Black Friday or EOFY.

Delays can also be caused because stock we require for your order has all been transported interstate for upcoming events (which we retail directly from). In this case, you will be notified of the delay and reassured that staff attending will pick your orders, once they have access to the stock, for post event dispatch.

If any further issues arise, we will let you know.

If you have any questions regarding this, please feel free to contact us on +61 3 9459 9925.

A standard parcel is up to 1 – 1.5kg. Anything larger may incur additional postage fees to be paid prior to shipping. Additional fees are based on the quoted shipping cost performed once your order has been picked & packed. Large items/orders or bulk orders may incur extra delivery fees and are calculated based on total weight of your order. Please note, this may include orders that have items such as umbrellas and track chairs as they may be required to be packaged separately.

Additional fees may also apply if your order needs to be sent as 2 parcels.

International Shipments may also incur additional shipping fees.

If additional fees apply, we will contact you to advise.


Please note: this may include orders that have items such as umbrellas and track chairs as they may be required to be packaged separately.

If your order contains a pre-order item, we will determine whether to hold all other items in your order or ship what is available, based on the order value and/or timeframe for the pre order to arrive.

This is to save on shipping costs.

You will be notified if your order is a) partially sent and awaiting pre order or b) being held to be shipped in full.

SAFE DROP/SIGNATURE UPON DELIVERY
If you have certain delivery instructions for your parcel, for example, Authority to Leave or Signature Required, please note these in the order notes at checkout.
Please be advised that while we can enter these into delivery instructions, we can not give guarantee that these actions will be followed as it is our delivery service who completes delivery.

Please Note: If we feel the need to add a signature on your parcel, we will do so. We will judge this based on your order value, contents, parcel size and/or address provided.

INCORRECT ADDRESS INFORMATION
If you, the customer, provide an incorrect delivery address or the parcel is unclaimed through Australia Post or any of our other shipping providers we use, the customer is liable to pay for the second delivery.

Management have the right to verify payments made via credit card when the orders are of significant value (as determined by us). This is to eliminate any possibility of fraud. When an order is deemed of significant value, we will ask for proof of purchase, and verification in the form of – card statements, proof of ID, confirmation of last four digits on your card, proof of address.

Failure to provide these details will result in the cancellation of your order.

RETURNS & EXCHANGES

We ask that before making any returns or exchanges, you please contact us so we can advise the best way to proceed with your request.

You are eligible to return your goods within 14 days of receipt.

Return Postage will be at the customers expense.

All returning items must be in original, unused condition, with tags still attached.

To Make a Return:

  1. Contact us with your return request and reasoning.
  2. Await for our confirmation and/or advice.
  3. Fill in the return form and send this back with the item/s to our listed address.
  4. Once we receive goods back, we will action accordingly.


Please Note: You will only be eligible for a refund of your items purchase price if you have paid full price. Any item purchased on sale or using a promotional discount are exempt from refunds. We can issue Store Credits or Exchanges only for these products.

You are eligible to Exchange your goods within 14 days of receipt.

Exchange Postage will be at the customers expense.

All items being exchanged must be in original, unused condition, with tags still attached.

To Make a Exchange:

  1. Contact us with your exchange request, including the alternative size/item required.
  2. Await for our confirmation and/or advice. We will advise if what you would like to exchange to is available.
  3. Fill in the return form and send this back with the item/s to our listed address.
  4. Once we receive goods back, we will action accordingly.

Please Note: Exchanges are subject to stock availability.

If you are exchanging to something of more value, we will issue an invoice for the difference owed.

If you are exchanging to something of lesser value, we can:

  • Issue a refund for the difference (only valid on full-priced items)
  • Issue a store credit for the difference (to be used on a future order)
  • Select additional goods to add to the exchange to make up the value.

If you have received a genuine faulty item, we will arrange a return and, where possible, replacement. Please call us (+61 3 9459 9925) or email (co*******@*********et.au) within 14 days of receipt of the order. We will require photographic proof of the fault so we can address the situation accordingly.

Once a customer reports a faulty product, we will assess the situation, then determine whether the issue is due to a manufacturing defect, shipping damage, or misuse by the customer.

Depending on the nature of the fault, we will offer appropriate solutions such as replacement, repair, refund, or store credit.

Please do not send back Faulty Goods without contacting us first.

We include a Returns & Exchange form in every parcel.

If you require a new copy – you can download it HERE.

Our E-Gift Cards are non-refundable.

We understand that customers shop ahead of time during the Christmas period as these are often gifts.
In most cases, we will accept returns for these items so long as the products are in unused, new condition with tags attached.

You have until the end of January to make return requests for pre-purchased Christmas presents.